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Bank by Phone is 24-hour access to your account information via your telephone. Get account information, transfer funds, and make loan payments and much more.

If you are a current First National Bank customer and do not have a Bank by Phone personal identification number, please visit your nearest branch or call 1(877)380-8573.

Please note: Your Bank By Phone balance may be different from the balance recorded in your transaction register due to transactions you have made which have not cleared (e.g.: checks mailed but not yet deposited).


  • Access to account information for your checking, savings and/or loan
  • Ability to transfer funds or make a loan payment
  • Ability to report lost or stolen cards


Rio Grande Valley
(956)380-5255

El Paso
(915)521-4835

Corpus Christi
(361)561-2265

San Antonio
(210)930-8401

Laredo
(956)523-7835

Main Customer Service
(956)380-8500

Out-of-Region Toll Free
1-866-380-5255
Houston

Spring
(281)465-3035

Griggs
(713)749-8135

Cypress
(832)249-3900


Austin Area
(512)873-1935

Dallas Area
(469)567-6735

Eagle Pass Area
(830)752-4401


Please Note:  At various times during your call, you may be asked for account information and your Bank By Phone Personal Identification Number. 

  • 1. Account Information
    • 1. Checking / Money     Market Account 3. Certificate of     Deposit / IRA
      2. Savings 4. Loans
    • 1. Pending Transactions
    • 2. Checks / Debits
    • 3. Deposits
    • 4. All Transactions
    • 5. Receive Statement by Fax
    • 6. Search Checks by Check Numbers
    • 7. Search Checks by Check Amount
  • 2. Transfer Funds or Make a Loan Payment
  • 3. Verify Available Funds
  • 4. Change Personal Identification Number (PIN)
  • 5. Report Card Lost or Stolen
  • 6. Order Checks
  • 9. Complete Call
  • 0. Speak with an Operator