What coverage does Identity Theft Insurance provide?

Many related identity restoration expenses are covered up to the aggregate annual limit of insurance including:

• Lost wages as a result of time off work related to a covered stolen identity event.
• Reasonable and necessary legal costs.
• Expenses related to restoring one’s identity including notary fees and affidavits, credit reports, loan application fees, certified mail, and long distance charges.

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What does the insured need to do to file a claim?

Claim forms are included in the ID Theft Claim Package that is sent after an identity theft is reported. The insured fills out the forms and attaches appropriate documentation (e.g., supervisor signature for reimbursement of lost wages if time taken off work) and sends to claims processing.

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Why do I need Triple-Bureau Credit Reports?

Because the three national credit reporting agencies are independent of one another and do not exchange information, one credit agency may have records about you that another does not. By checking your information from all three national credit reporting agencies, you can see precisely what others see when they inquire about your credit. In addition, you can ensure the accuracy of your credit records and avoid identity theft.

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How often will I receive my reports and scores?

You can request a copy of your reports and scores every thirty days.

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Why do I need Credit Alert?

While monitoring your credit on a regular basis will not stop thieves from gaining access to information, it can significantly reduce the damage inflicted by identity thieves. It’s important to know if your credit history is being accessed without your knowledge.

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What type of changes will I be notified of?

You’ll receive daily notification if someone has inquired about your credit status or if any new accounts have been opened in your name. You will receive a notification alerting you to the type of activity it was along with the date it occurred.

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How can the Fraud Assist Toolbox help me?

This convenient, online tool helps streamline the identity theft prevention and recovery process. Members can choose to set fraud alerts, stop pre-approved credit offers, and stop unwanted telemarketing calls. For those who become a victim of identity theft, the online guide will provide step-by-step instructions for resolving their issues.

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Can I set my own fraud alerts with all three credit bureaus using the Fraud Assist Toolbox?

Yes. Within the Prevention tab, you will have the option to set your fraud alerts. To set fraud alerts with the three credit bureaus, you simply contact one of the bureaus. By law, any credit bureau you contact first must notify the others and they must also set alerts.

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How many cards can I register?

You can register up to 10 debit or credit cards per account holder.

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How and when will I be notified if one of my registered numbers is compromised?

If one of your registered card numbers is discovered, an e-mail notification will be sent to you within 24 hours. Please note that the e-mail notification will be sent to the e-mail address provided in your profile. It is important to keep this information up-to-date.

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What payment cards are eligible for registration?

Any national credit card, major retail chain credit card, ATM card, or check card is eligible to be registered with the service.

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How are lost or stolen cards canceled?

The Member Service Center will notify each credit card issuer. If a member requests replacement cards, the Member Service Center will provide them as long as the credit card issuer allows it. The Member Service Center will inform the member if they must contact the card issuer to cancel or receive replacement cards.

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How do I access MyIDMatters?

Login to the website at www.myidmatters.net. First-time users will be asked to register by providing the Activation Code located on their membership card (included with your New Account Kit). After registration is complete, you can create your own password, which can be used for returning visits to the website.

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How often are new articles, resource links, and podcasts updated?

Information provided on the website is updated every quarter. If you have signed up to receive quarterly e-newsletter alerts, you will be alerted each quarter once the new material has been posted.

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